Privacy Policy

HONGKONG MISTPEAK INTERNATIONAL LIMITED (hereinafter referred to as "we") attaches great importance to the protection of your personal privacy and is well aware of the importance of the security and confidentiality of your personal information. This Privacy Policy is intended to clearly explain how we collect, use, store and protect your personal information when you visit our independent website and use our products and services, as well as the rights you enjoy, to ensure that the security of your information and your legitimate rights and interests are fully protected.

1. Scope of Information Collection

When you visit our independent website, register an account, place an order to purchase products, subscribe to information, contact us or participate in our activities, we may collect the following personal information from you. All information is only used to provide you with better services:

- Personal identification information: name, contact phone number, email address, etc.;

- Order-related information: shipping address, postal code, payment information (only used to complete the transaction, no complete payment password is stored), order number, purchase records, etc.;

- Browsing and usage information: access records, browsed products, usage habits, etc.;

- Other information you voluntarily provide: such as relevant content submitted in cooperation consultations and feedback.

2. Purpose of Information Use

We collect your personal information only for the following legal and legitimate purposes, not for any scenarios unrelated to the service:

- Complete order processing, shipping, logistics tracking and after-sales support services;

- Provide you with customer services such as product consultation, order tracking and problem solving;

- Send you product updates, promotions, industry information, etc. (you can unsubscribe at any time);

- Optimize our independent website experience, improve products and services, and enhance service quality;

- Comply with the laws and regulations of Hong Kong and relevant countries/regions, and the requirements of judicial or administrative organs.

3. Information Protection Measures

We adopt advanced industry security technologies and strict management standards to comprehensively protect the security of your personal information and prevent information leakage, tampering and loss:

- Encrypt and store your personal information, and use secure transmission protocols to ensure that information is not stolen during transmission;

- Strictly restrict internal staff's access to personal information, only authorize relevant personnel to access it when performing their job duties, and all staff must sign a confidentiality agreement, prohibiting unauthorized disclosure or misuse of your information;

- Regularly detect and upgrade the information security system to prevent security risks such as cyber attacks and virus intrusions;

- Establish an information security emergency response mechanism. If an information security incident occurs, we will take remedial measures in a timely manner and notify you and the regulatory authorities in accordance with relevant regulations.

4. Information Sharing and Disclosure

We strictly protect your personal information and will not take the initiative to share, sell, rent or transfer your personal information to any third party, unless it meets the following circumstances:

- Obtain your explicit written authorization or oral consent;

- Provide necessary shipping information and payment-related information to logistics service providers and payment institutions to complete order transactions (only used to complete the transaction);

- Comply with the mandatory requirements of relevant laws and regulations, judicial organs or administrative organs, and need to provide personal information to them;

- Disclose relevant information when necessary to protect your legitimate rights and interests, our legitimate rights and interests or public interests.

5. Your Rights

You have full control over your personal information and have the right to exercise the following rights:

- Right to inquire: the right to inquire about the collection, use and storage of your personal information;

- Right to modify: the right to modify your personal information (such as shipping address, contact phone number, etc.);

- Right to delete: the right to request us to delete your personal information (does not affect completed order transactions and information required to be retained by laws and regulations);

- Right to unsubscribe: the right to cancel our information push service at any time;

- Right to appeal: if you believe that our information processing behavior has infringed your privacy rights and interests, you have the right to appeal to us through the contact email, and we will verify and handle it in a timely manner.

6. Agreement Update and Effectiveness

This Privacy Policy may be modified according to the update of laws and regulations of Hong Kong and relevant countries/regions and the adjustment of our services. After modification, we will post the updated content in a prominent position on the independent website. Your continued access to our independent website and use of our products and services shall be deemed that you have fully understood and agreed to the updated Privacy Policy.

If you have any questions, opinions or suggestions about this Privacy Policy, you can contact us through our contact email and phone number, and we will be happy to answer you.